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Legal

Return & Exchange Policy

Information regarding our no-return/no-exchange approach for pharmaceutical products and the quality measures followed to protect product integrity and customer safety.

Important notice

For safety, regulatory, and hygiene reasons, pharmaceutical products are generally not eligible for return or exchange.

No returns policy

Pharmaceutical products cannot be returned for the following reasons:

Safety & hygiene

After a medicine leaves our facility, we cannot independently confirm that it was stored, transported, or handled under the required conditions.

Regulatory compliance

Applicable pharmaceutical regulations restrict the resale of returned medicines in order to safeguard public health.

Product integrity

Once a product has left our controlled environment, we cannot fully verify its condition, integrity, or authenticity.

Patient safety

This policy is intended to maintain strong safety standards and reduce the possibility of contamination or compromised products.

No exchanges policy

We do not provide exchanges for pharmaceutical products, including situations involving:

  • A change of mind.
  • An incorrect product selected by the customer.
  • A change in size or quantity.
  • Price differences or later discounts.
  • Preference for an alternative product.
  • A change in manufacturer or brand.

All sales are final. SSG Pharma does not accept returns or exchanges for pharmaceutical products. Before confirming an order with our team, please carefully check the product, quantity, pack size, and other order details.

Quality assurance

Although returns and exchanges are not offered, we are committed to maintaining product quality through:

  • Sourcing products from licensed manufacturers.
  • Following appropriate storage and handling procedures.
  • Conducting routine quality checks and inspections.
  • Following applicable pharmaceutical standards.

Quality concerns

If a product arrives damaged, defective, or expired, contact us promptly.

What to do

  • Do not use the affected product.
  • Photograph the product and its packaging clearly.
  • Contact us within 24 hours of delivery.
  • Share your order number and relevant details.

We will review concerns relating to:

  • Product quality.
  • Manufacturing defects.
  • Damage during shipping.
  • Expiry-date issues.

This process is a quality and customer-safety measure and should not be interpreted as a general return or exchange facility.

Before you order

For a smoother ordering experience, customers should:

  • Read product descriptions carefully.
  • Check dosage and pack size.
  • Verify the manufacturer.
  • Confirm the required quantity.
  • Consult an appropriate healthcare professional when necessary.

Legal compliance

This policy is intended to operate in accordance with applicable requirements, including:

  • Indian pharmaceutical regulations.
  • Drugs and Cosmetics Act, 1940.
  • Pharmacy Practice Regulations.
  • Applicable consumer-protection laws.

Contact us

SSG Pharma
B-28, SUSHANT VYAPAR KENDER, Sushant Lok Phase 1, Gurugram, Haryana, 122002

Mon-Fri, Sat · 09:00 - 18:00 IST