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Legal

Shipping & Delivery Policy

Information about the delivery of pharmaceutical products within India, including estimated timelines, prescription checks, packaging, cold-chain handling, and delivery-related concerns.

How we operate

SSG Pharma does not currently operate an online cart or checkout system. Orders are arranged directly with our team through phone, WhatsApp, or email.

After an order is confirmed and payment has been received, we prepare and dispatch the pharmaceutical products through our delivery network. This policy explains our general shipping and delivery procedures.

Delivery zones & timelines

We deliver pharmaceutical products across India. The following are estimated delivery periods:

  • Delhi NCR: Same day to next day.
  • Metro cities: Approximately 2–3 days, including cities such as Mumbai, Bangalore, Chennai, and others.
  • Rest of India: Approximately 3–5 days, including Tier 2, Tier 3, and other locations.

Delivery estimates are calculated from dispatch and are not guaranteed. Weather, public holidays, courier delays, and accessibility of remote locations may affect delivery times. Some restricted or remote areas may require additional time.

Order processing

Once the order has been confirmed and payment received, the general process is:

1. Order confirmation

You will receive confirmation through WhatsApp, phone, or email. The confirmation will include the products, quantities, and total amount.

2. Prescription verification, where applicable

Prescription medicines require a valid prescription from a licensed medical practitioner before dispatch.

3. Packaging & quality check

Products are inspected, securely packaged, and labelled. Temperature-sensitive items are handled using appropriate cold-chain packaging.

4. Dispatch & tracking

Orders are generally dispatched within 1–2 business days. Tracking information will be provided when available.

Packaging & handling

We follow appropriate pharmaceutical packaging practices to help protect products during transportation.

Cold chain management

Temperature-sensitive medicines, such as biologics, insulin, and certain injections, are transported using insulated packaging and gel packs designed to maintain the required temperature during transit.

Tamper-proof packaging

Shipments are sealed using tamper-evident packaging to help protect product integrity. Customers should inspect packages on delivery and report signs of tampering promptly.

Secure packaging

Products are placed in sturdy corrugated boxes with bubble wrap or other cushioning where appropriate to reduce the risk of damage.

Proper labelling

Shipments include clear product information, batch details, expiry dates, and applicable handling instructions as required by pharmaceutical regulations.

Shipping charges

If shipping fees apply, they will be communicated when the order is confirmed. Charges may depend on:

  • Delivery destination and distance.
  • Order weight and volume.
  • Special handling requirements, including cold-chain or fragile shipments.
  • Urgent or expedited delivery requests.

Free delivery may be available above a specified order value. Customers should confirm current offers and delivery charges with our team for their location.

Damaged or incorrect shipments

If you receive a damaged, defective, or incorrect product:

  • Contact us within 24 hours of receiving the shipment.
  • Send clear photographs of the product and packaging.
  • Provide the relevant order information.

We will review the issue and work to resolve it as quickly as reasonably possible. Depending on the circumstances, this may include sending a replacement shipment at no additional cost.

Undelivered orders

Delivery may fail because of:

  • An incorrect or incomplete delivery address.
  • The recipient being unavailable after repeated delivery attempts.
  • A restricted or inaccessible delivery area.
  • Force majeure circumstances, including natural disasters or strikes.

In such circumstances, please contact our team to arrange another delivery attempt. Additional charges may apply.

Important information

  • At present, deliveries are limited to locations within India; international shipping is not available.
  • All stated delivery periods are estimates and are not guaranteed.
  • We are not responsible for delays caused by courier partners, customs, weather, or unforeseen circumstances.
  • Please ensure an appropriate person is available at the delivery address to receive the shipment.
  • Prescription documentation may be requested at delivery where applicable.

Contact us

SSG Pharma
B-28, SUSHANT VYAPAR KENDER, Sushant Lok Phase 1, Gurugram, Haryana, 122002

Mon-Fri, Sat · 09:00 - 18:00 IST